Pine Networks’ support services are here to ensure the ongoing success of your system’s evolution.

Pine Networks, supporting your project from its initial conception, is your lifelong partner for your network. Our support services seamlessly integrate with our advisory expertise to guide you and ensure continuous and optimal evolution.

Our strength lies in maximizing the services of our suppliers by adding a cross-cutting “Open Networking” vision and a precise understanding of your context.

Categories Services Hardware/Software Suppliers Pine Networks
Remote Technical Support Hot line 24×7 or 8×5 8×5  contextual
Ticketing Yes Support
Software downloads Yes Support
Education FAQ Yes Support
Product documentations and articles Yes Yes
Knowledge base Yes Support
Repair RMA Yes Yes
Solutions lifecycle updates Personalized notifications Yes Support
Availability on website Yes Support
Roadmap updates, alternative solutions, new features. On request Support Yes
Semi-annual updates Support Yes
Preventive maintenance / Monitoring No Consulting/Support, with/without PMO
Support for Maintenance Repair and Operations (MRO) and Business Continuity Plans (BCP) Configurations Backup No Yes (with Pine Networks’ PMO)
Provision of documents (HLD & LLD) No Yes
Warranties Yes Support