Pine Networks’ support services are here to ensure the ongoing success of your system’s evolution.
Pine Networks, supporting your project from its initial conception, is your lifelong partner for your network. Our support services seamlessly integrate with our advisory expertise to guide you and ensure continuous and optimal evolution.
Our strength lies in maximizing the services of our suppliers by adding a cross-cutting “Open Networking” vision and a precise understanding of your context.
| Categories | Services | Hardware/Software Suppliers | Pine Networks |
|---|---|---|---|
| Remote Technical Support | Hot line | 24×7 or 8×5 | 8×5 contextual |
| Ticketing | Yes | Support | |
| Software downloads | Yes | Support | |
| Education | FAQ | Yes | Support |
| Product documentations and articles | Yes | Yes | |
| Knowledge base | Yes | Support | |
| Repair | RMA | Yes | Yes |
| Solutions lifecycle updates | Personalized notifications | Yes | Support |
| Availability on website | Yes | Support | |
| Roadmap updates, alternative solutions, new features. | On request | Support | Yes |
| Semi-annual updates | Support | Yes | |
| Preventive maintenance / Monitoring | No | Consulting/Support, with/without PMO | |
| Support for Maintenance Repair and Operations (MRO) and Business Continuity Plans (BCP) | Configurations Backup | No | Yes (with Pine Networks’ PMO) |
| Provision of documents (HLD & LLD) | No | Yes | |
| Warranties | Yes | Support |